About Tech Services

When technical services are needed Jenne customers can rest a little easier knowing Jenne’s technical support is available Monday through Friday, 8 a.m. to 8 p.m. ET, at no cost and emergency out of hours support is available at a minimal cost. Our technical staff has over 200 years of combined experience in the telecommunication industry and has completed all manufacturer certifications necessary for Tier 2 technical support. You can reach Jenne technical services at 800.422.6191 Prompt 4, additionally you can send an email to technicalsupport@jenne.com.

Technical Support also offers for a fee:

  • Staging Service that performs all the preliminary configuration, licensing and upgrades enabling you to rapidly deploy systems on your customers’ networks or as a stand-alone unit. 
  • Programming and Provisioning Service is also available subject to a completed data collection document provided by the reseller.