UCaaS/CCaaS
UCaaS is an enterprise service method for streamlining all communications via cloud-based software services. With UCaaS, unified communication services are made available from the cloud to businesses ranging from SMB to enterprise.
CCaaS is a cloud based contact center software solution. A primary focus of CCaaS is to provide intelligent routing of contacts from various communication channels. Ultimately, this software enables call center environments to focus on improved customer service and experience for clients.
Jenne offers the industry's leading Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) platforms:
Six-time Gartner Magic Quadrant leader, 8x8 (EGHT), is the world’s first Communications Cloud provider, combining unified communications, team collaboration interoperability, contact center, and analytics in a single, open and real-time platform. 8x8 eliminates information silos to expose vital, real-time intelligence across all cloud services, applications and devices to improve individual and team productivity, business performance and customer experience.
Access One's solutions are delivered by a team of knowledgeable professionals who are committed to providing an unrivaled level of client service. Access One believes there is no substitute for client care, and are proud to be an nine-time winner of the Stevie® Awards for customer service and a winner of the Better Business Bureau’s Torch Award for Marketplace Ethics, while maintaining a Net Promoter Score in the top five percent of our industry.
AireSpring owns and operates one of the largest SIP Networks in North America, processing nearly 6 billion calls per month, as well as an SD-WAN Global Private Network that covers 6 continents. They solve their customers’ complex networking and communication challenges by providing cutting-edge technologies for digital transformation and communications.
Avaya Cloud solutions offer agents and partners a variety of deployment options to provide unified communications and contact center solutions to customers of all sizes—including public or hybrid cloud. Avaya Cloud Office by RingCentral combines the best from two industry leaders—RingCentral’s unrivaled UCaaS platform and Avaya’s industry-leading services and technology capabilities—all in one cloud solution designed to redefine workplace collaboration.
BCM One provides a fully-featured, high quality, Hosted Voice offering delivered with Uncommon Service. BCM One's unique licensing model allows users to have multiple devices connected to the service for the same seat price. All Hosted Voice features are included in their pricing model. The service is available with options for rental phones, partner provided phones, or re-use of existing phones. BCM One can offer unlimited minute seat pricing or develop customized pricing plans to meet any customer need.
As a communications and technology solutions leader since 1994, BCN understands how to solve your toughest network challenges and build a solution that fits your needs. Our experts guide you to the right solution, then help you secure, manage, and monitor it, ensuring you’re always connected to the advanced technologies that can take your business even further.
Broadvoice unites cloud-based business phones, video conferencing, business text messaging and team collaboration, giving you access to communications solutions from a single provider that are designed to work together.
CallTower (formerly Appia Communications) is a leading provider of cloud-based communication and networking services. Its solutions enable customers to reduce capital spending and operating costs, and enhance productivity and customer care.
Partnering with Cloud9 Infrastructure means you and your clients will receive better technology and support. You remain the customer’s point of contact and maintain every aspect of the client experience, while gaining additional, recurring revenue without having to deal with the underlying infrastructure.
CommandLink is a group of telecom and SaaS innovators designing the solutions of tomorrow, today, so that they can lead the next generation of voice and data networks as they continue to move forward in the world of digital technology. To do this, CommandLink has worked to redesign the functions of Telecom and SaaS from the ground up by designing, innovating, and managing new voice and data networks specifically designed to take advantage of cutting-edge technologies.
Founded in 1962, Comm-core has evolved from an office products supply store to a leading innovator behind IP-based, hosted solutions. Leveraging their strengths in VoIP telecommunications, Comm-Core has taken the same knowledge and expertise and applied it to the security and surveillance markets. The result has been a hosted video surveillance solution that is leaner, higher quality and costs less to operate than competing products. Comm-Core Surveillance offers 24/7 live video monitoring, two-way audio communication and over 25 business and analytical features. With Comm-Core’s innovations in cloud technologies, coupled with their exceptional service, they are literally changing the face of video surveillance.
Consolidated Communications, Inc. (CCI) is a leading provider of business communications technology throughout the country. CCI combines the unique benefit of an expansive fiber network with local, responsive support to deliver powerful, customer-focused solutions to the organizations we serve.
Crexendo® delivers seamless employee and customer experiences by providing cloud-delivered Unified Communications as a Service and omnichannel Contact Center as a Service solutions to global businesses. Crexendo is currently ranked as the #1 High Performing VoIP Provider by real customers on G2.com and has the highest overall CSAT scores amongst its peers. Crexendo backs their VIP Platform with The 100% % UPTIME Guarantee Service Level Agreement because rock-solid reliability is a crucial consideration for your organization. Our software is also backed by the highest levels of security and is trusted by over 3 million users globally. We take our performance seriously, so you can focus on everything else you need to succeed in today’s competitive business climate.
From any device, anywhere, employees can hold secure virtual meetings, screen and file share, whiteboard, record and transcribe, instant message, and make calls from a single phone number. Fusion Connect’s cloud-based communication services have built-in security and are made for “work from anywhere” business models.
2022 Gartner® Magic Quadrant™ for Contact Center as a Service
GENESYS NAMED A LEADER. 8 TIMES. And ranked #1 in 3 out of 5 Critical Capabilities Use Cases
GigTel custom designs cost-effective communication solutions with an emphasis on unparalleled customer service and support. GigTel’s telecommunications background has helped them develop a VoIP system equipped with a wide range of advanced business features. Their mobile app allows employees to make and answer work line calls from anywhere on the globe while GigTel's virtual dashboard provides detailed call statistics for call centers. GigTel also ensures your phones can transcribe your voicemails directly to your email inbox, answer calls when you can’t, and automatically transfer or reroute your overflow calls to other extensions, numbers, or offices
GoTo, formerly known as LogMeIn, simplifies how people interact with each other and the world around them to drive meaningful insight, deeper relationships and better outcomes. With a platform that supports tens of millions of daily users, over a billion customer interactions and 20 billion voice minutes per year, GoTo has helped invent the modern way of working - flexible, dispersed, mobile, efficient and productive.
Granite provides one-stop solutions for voice, data, Internet, wireless, video and secure network options throughout the United States and Canada. Granite understands that no two businesses are run the same way, and will create a flexible communications solution tailored to each customer’s needs today and in the future. Granite’s scalability allows your business to grow with imminent demand.
Intermedia Unite is an easy to use cloud-based unified communications platform that helps employees to be more productive and collaborative. It combines a full-featured phone system with audio/video/content sharing, conferencing, chat & messaging, and file sharing and backup capabilities.
Invoca’s AI-powered conversation intelligence platform enables revenue teams to deliver seamless buying experiences that drive revenue growth by using the best of digital and human touch.
LiveVox’s cloud contact center provides unparalleled flexibility to integrate into existing systems. Incorporate it into your tapestry of solutions to meet your customers’ needs.
With LiveVox’s cloud contact center solutions, you’ll get real-time insights, dashboards, and messaging tools along with AI-driven solutions to automate routine tasks and drive efficiency gains.
Momentum Telecom is a premier provider of Unified Communications and Collaboration solutions for business. Momentum delivers a mobile, flexible and reliable HD voice and video solution seamlessly integrated with productivity applications to simplify communications and improve efficiency.
net2phone is one of the fastest growing business cloud communications providers in the US. They are a multi-billion dollar international corporation, but they’ve got a true entrepreneurial spirit. net2phone has spent the last 20+ years listening to feedback, investing in innovation, and thriving to help your business succeed.
Nextiva provides cloud-based communications and collaboration solutions designed to simplify the way businesses communicate through Hosted VoIP, SIP Trunking and Nextiva AnywhereTM solutions. Founded in 2006 on the principle of Amazing Service®, Nextiva serves more than 100,000 businesses in the United States.
Nortec's cloud services aren’t just about introducing new technology. They serve as your trusted partner, guiding you through the complexities of cloud solutions, helping your business truly take advantage of all the possibilities that lie in the cloud.
PanTerra Networks is a unified cloud service provider, delivering a family of secure, ultra-reliable, future-proof voice and collaboration services for SMB and Mid-market enterprises. PanTerra’s cloud-based solution includes hosted voice, instant messaging, file sync & share, web & video conferencing, as well as full contact center services with business analytics. With PanTerra’s unified cloud service solution, enterprises gain the highest levels of security, scalability, reliability, availability, and quality of service, while significantly lowering their total cost of operations and IT administration complexities.
Quality and workforce management solutions that transform customer service.
Every. Single. Day. Remove the pain from quality assurance and employee scheduling. Simplify agent motivation, coaching, and training. Capture customer feedback. Measure what matters. All at cloud speed. Welcome to the digital era of Workforce Engagement Management.
RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral solutions empower today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows.
Sangoma's Switchvox Cloud is a hosted UC solution that incorporates the same software as the on-premise appliances so that end-users have access to the same powerful UC features such as mobility, IVRs, queues, and tight integration with Sangoma phones. Switchvox Cloud provides access to a business-class phone system while completely eliminating costly capital expenditures.
SIPPIO is 100% Azure native to ensure peace of mind with high availability, failover and security across the globe. SIPPIO architected a fully automated, end-to-end cloud solution providing top grade carrier services through certified session border controllers running exclusively in Microsoft Azure.
Star2Star was founded in 2006 with a passion for revolutionizing the world of business communications. For small and large businesses, Star2Star unifies and simplify complex communications activities. For employees, they deliver a culture of innovation, diversity, and individuality.
Talkdesk offers a better way for organizations to unlock the promise and potential of great customer experience. Talkdesk is innovative, creative, and challenges the old status quo in order to help their customers thrive and grow.
Telesystem empowers businesses across the country with a range of innovative network, communication, collaboration and security solutions. Their expert team works along-side businesses to tailor agile and reliable solutions to address their specific requirements for performance, security and cost. It's Telesystem's goal to ensure their customers are getting the most out of their IT infrastructure, while allowing room for growth, and freeing their resources to focus on their business success.
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers.
Votacall provides business communication systems with a focus on cloud-based voice solutions, Unified Communications as-a-Service (UCaaS), and call center design and deployment. Votacall follows a simple mantra: the customer experience is the only metric. That's at the center of everything they do, and why they make sure to plan for everything from holidays to unexpected power outages.
Xima’s contact center software provides agents with an intuitive interface so they know the entire customer journey going into every interaction. Even better, Xima’s infrastructure is built in the cloud, ensuring that your customer data is readily available whenever you need it.
Zoom helps you express ideas, connect to others, and build toward a future limited only by your imagination. Zoom's frictionless communications platform is the only one that started with video as its foundation, and they have set the standard for innovation ever since. That is why Zoom is an intuitive, scalable, and secure choice for large enterprises, small businesses, and individuals alike.
Zultys delivers an easy-to-use, secure, and reliable platform designed to streamline all forms of communication and increase productivity for any size enterprise. From small businesses to large-scale enterprises, Zultys products are helping thousands of companies and their employees meet and exceed their communication and collaboration needs every day.