Course Catalog

The IP Office Sales/Demo Boot Camp is designed for Sales Representatives of Avaya Business Partners with Sales responsibilities.

This course provides participants with PRACTICAL EXPERIENCE in presenting and positioning IP Office from a selling perspective. Sales Associates will learn the skills needed to organize and conduct a demo and utilize an IP Office demo system to demonstrate the features of the telephones, Soft Phone Power User/Tele-worker, Voicemail Pro, One X Portal, Mobile Worker, Web Conference and Video Conference. This class will also include a demo of the Radvision Scopia.

You will gain comprehensive knowledge of the MiVoice Office 250 system including the hardware, phones, and system features supported by the current release of software. You will also plan, program, and use Unified Voice Messaging and Voice Processor applications. 

This review course is designed for Avaya Business Partners and Technicians with IP Office Installation, Configuration, Design and Implementation responsibilities who have previously obtained the Avaya IP Office certification credential and are looking to renew. This course will cover IP Office Release 11.1 and provides the student with the necessary review information to attempt the ACIS – Avaya IP Office™ Platform Credential (77200X). This is a review session that will encompass instructor led training, real-time examples and question/answer session.  All students will prepare for the ACIS-7720 Professional Credential and have the opportunity to take the ACIS 77200X via Pearson Vue's OnVue service or a local Pearson Vue Test Center. 

***Please note, Avaya has updated this course to 77201V and the test to 77201X.  The 77200X exam associated with this course will retire on March 31st, 2022.  Taking the 77200X prior to March 31st, 2022 will still afford the student the ACIS-7720 certification which will still be considered valid despite the new exam.  After March 31, 2022 students will not be able to challenge the 77200X, instead they will have to challenge the new 77201X.  Upon successful completion of this exam, the student will still earn a 7720-ACIS certification (the same as 77200X exam).

This virtual course is designed for Avaya Business Partners and Technicians with IP Office Installation, Configuration, Design and Implementation responsibilities. This course provides the student with practical experience installing and configuring the IP Office System through release 11 featuring the IP 500 hardware. This is a Hands-On, virtual instructor-led classroom environment. All students will prepare for the ACIS-7720 Avaya IP Office Platform Credential. This class is for those preparing for the ACIS-Avaya Midmarket Team Engagement Solutions or ACSS-3000 IP Office Platform credential.  The test associated with this class is the 77200X and is a Pearson Vue Proctored test. If you would like to learn more, please visit https://home.pearsonvue.com/avaya .Students will have to visit a Pearson Vue test center or set up their exam via Pearson OnVUE. To learn more about OnVue, please check this link for a video demonstration https://home.pearsonvue.com/avaya/onvue

NOTE: This is the new basic level certification that replaces the AIPS-4000 retiring March 28, 2020.  The new credential is ACIS-7720.  Both the AIPS-4000 & ACIS-7720 are the Basic certifications for the IP Office Platform.  Possessing either credential will work in tandem with the ACSS-3000 credential which is considered the Advanced certification.

***Please note, Avaya has updated this course to 77201V and the test to 77201X.  The 77200X exam will retire on March 31st, 2022.  Taking the 77200X prior to March 31st, 2022 will still afford the student the ACIS-7720 certification which will still be considered valid despite the new exam.  After March 31, 2022 students will not be able to challenge the 77200X, instead they will have to challenge the new 77201X.  Upon successful completion of this exam, the student will still earn a 7720-ACIS certification (the same as 77200X exam).

This 2-day introductory hands-on workshop is intended for AIPS-SME certified engineers with no prior experience working with the IP Office Server Edition (SE) system. The purpose of this course is to provide technicians with the basic skills they need to customize and administer an IP Office SE solution. In addition, the course provides the participant with the opportunity to practice configuring the IP Office SE System. Topics covered include system design, licensing, web management of the IP Office SE, Hands-on implementation of IP500v2 expansion systems, one-X Portal, Avaya Contact Recorder and most importantly to have technicians become as comfortable with the Server Edition as they are with the IP500v2.

The MiVoice Business Core I&M course covers fundamental tasks involved in installing, configuring, maintaining, and troubleshooting a single standalone MiVoice Business system. This course qualifies new technicians with MiVoice Business Core I&M Certification with a practical exam and qualifies them for Core MiVoice Business system support. It also qualifies technicians for entry into the MiVoice Business Networking, Clustering, and Resiliency I&M course.

The Mitel Software Contact Center Installation and Maintenance (I&M) Course is a 5 day remote leader-led course that provides advanced hands-on training that teaches you how to successfully install and maintain an Enterprise Contact Center configuration. Installation and maintenance topics covered include Contact Center Management ACD, Multimedia, and IVR Routing —Visual Workflow Manager.

You will also gain a detailed understanding of the Contact Center Management architecture, media server configuration, how to perform telephone system synchronization, and the best practices for maintaining your software. Once the course curriculum and exam have been completed, participants will receive a Contact Center I&M Certificate.

This  virtual Leader-Led course is intended for Avaya AIPS/ACIS-SME Certified engineers preparing to take the 78200X exam for the ACSS-3000 certification. This course covers SCN, Voicemail Pro, Media Manager, System Monitor, System Status, IX Workplace (Equinox) & J Series Phones.

The ExtremeWireless Cloud Training ECS course provides Extreme Networks customers and partners theoretical and practical hands-on training to give students a better understanding of Extreme Networks Cloud Wi-Fi technologies. Students will also learn how to manage and orchestrate ExtremeWireless Cloud from within the ExtremeCloud IQ management platform.

If interested in this course offering, please visit the following link for a list of course dates:

https://www.extremenetworks.com/education/courses/

This 2 Day, virtual leader-led training is designed for administrators or supervisors responsible for the administration of Avaya Cloud Office.
This course will explore Avaya Cloud Office Service Web, its main features, and components. Students will come away with the knowledge required to administer Avaya Cloud Office through hands on exercises to include:
• Adding users to the ACO Platform
• Setup/Provision J100 Series Phone
• Disable Users
• Setup Park Slots
• Build Call Queues (Hunt Groups)
• Build Ring Groups
• Setup an IVR Menu
• Deploy the Avaya Cloud Phone Application
• Many more exercises!!

Avaya Cloud Office™ ASRA Certification for Sales

This is a 5 hour course intended for Avaya Associates and Agent/Partners.  Class will go from 9:00 AM to 2:00 PM. 

Selling Avaya Cloud Office™ to Midsized Customers

This course is designed for individuals responsible for selling and/or positioning Avaya Cloud Office™ solutions.

This course gives students the opportunity to follow and review the training materials in a virtual, leader-led virtual environment. 

This course is recommended for students preparing to take the 46210T exam in order to obtain the ASRA-0001 (Avaya Cloud Office™ for Sales) certification.

The student will be afforded an opportunity to take the certification test the last hour of the course.

This four-day virtual course is designed for Avaya Business Partners and Technicians with IP Office Installation, Configuration, Design and Implementation responsibilities. This course provides the student with practical experience installing and configuring the IP Office System through release 12 featuring the IP 500v2/Server Edition. This is a Hands-On, virtual instructor-led classroom environment. All students will prepare for the ACIS-7720 Avaya IP Office Platform Credential. The test associated with this class is the 77201X and is a Pearson Vue Proctored test. If you would like to learn more, please visit https://home.pearsonvue.com/avaya .Students will have to visit a Pearson Vue test center or set up their exam via Pearson OnVUE. To learn more about OnVue, please check this link for a video demonstration https://home.pearsonvue.com/avaya/onvue

This  virtual Leader-Led course is intended for Avaya ACIS-7720 Certified engineers preparing to take the 78201X exam for the ACSS-3000 certification. This course covers SCN, Voicemail Pro, Media Manager, System Monitor, System Status, IX Workplace (Equinox) & J Series Phones.

This 2-day Virtual Instructor-Led course is designed for individuals responsible for supporting the Avaya IP Office™ Platform solution.

Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.