Upon completion of this course, students should be able to:

• Introduce security administration processes to secure the IP Office Platform
• Introduce the upgrade procedures for the IP Office Platform 
• Identify the processes to backup and restore the solution
• Introduce the tools available to troubleshoot the IP Office Platform
• Identify and prepare log files for troubleshooting analyses

Pre-requisite

This is an advanced course and is intended for technicians that have already completed the 4-day Avaya IP Office Implementation Workshop (ACIS Certification Workshop). By registering you are certifying that the registrant has earned the ACIS-7720 credential. This information will be confirmed upon registration.

Additional Recommended Prerequisite Knowledge:

• Intermediate knowledge of Voice over IP (VOIP) technology.
• Intermediate knowledge of Session Internet Protocol (SIP)

Space is limited to only 8 students. This class will fill quickly. 

After the course is completed students will be completely prepared to take the ACSS certification exam. The ACSS exam is a proctored exam delivered through Pearson Vue.  This is a separate cost ($125) from your class tuition and needs to be paid with a credit card. To find out more information about taking your Avaya certification through Pearson Vue, please navigate to the following page https://home.pearsonvue.com/avaya.  This exam needs to be scheduled with Pearson Vue.  The student will have to visit a Pearson Vue test center or test via Pearson's OnVUE service. 

To learn more about OnVue, please check this link for a video demonstration https://home.pearsonvue.com/avaya/onvue

Jenne University will not be administering this exam.