Technical Services Specialist 

LOCATION: Avon, Ohio
WORK HOURS: 08:00 a.m. – 5:00 p.m.
REPORTS TO: Tech Services, Team Leader
WORK AUTHORIZATION: United States (Required)
Jenne is a dynamic, award winning, and fast-paced workplace. Thanks to an incredible team and passion to succeed, we are growing at an exciting rate. We are currently looking for a Technical Services Specialist.

POSITION SUMMARY:
Jenne has an opening for an energetic and self-motivated individual to fill the position of Technical Services Specialist. This Technical Services Specialist is primary responsible for providing Tier II technical support for the Mitel 250 / Mitel 3300 platform as well as other IP related systems.

QUALIFICATIONS DESIRED:
  • 2 years plus experience in telecommunications
  • 2+ years hands on installation, programming and troubleshooting Mitel 250 / Mitel 3300 platform
  • The ability to handle high-pressure situations and multitask
  • Outstanding written and oral communication skills including strong presentation abilities
  • Detailed knowledge of VoIP and IP Networking (future certifications may be required)
  • The ability to speak to technical and non-technical individuals
  • Office Suite (Excel, Word, PowerPoint, and Outlook)

Supervisory Responsibilities:
  • This position has no supervisory responsibilities

ESSENTIAL JOB FUNCTION:
  • Proven technical support skills
  • Excellent verbal and written communication skills
  • Provide oral and electronic Tier II technical support to Mitel 250 / Mitel 3300 resellers
  • Successfully diagnose, troubleshoot and resolve software, hardware and programming issues
  • Configure and troubleshoot networked Mitel systems
  • Develop technical knowledge database on Mitel platforms
  • Ability to manage multiple priorities and technical support issues
  • Dedicated to customer satisfaction
  • Conduct duties and responsibilities in a moral, honest and ethical manner
  • Must be willing to work 1st or 2nd shift as needed (Technical Services hours of operation are 8:00 AM EST to 8:00 PM EST Monday through Friday)

OTHER DUTIES:

  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

COMPETENCIES:
  • The ability to be a team player in an extremely fast-paced environment
  • The ability to work effectively with minimal direction

PHYSICAL REQUIREMENTS: (In compliance with ADA):
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
  • Ability to sit a computer terminal for long periods of time
  • Ability to be physically in attendance at workstation at designated company office location
  • Ability to lift 20 pounds.

BENEFITS:
  • Medical, Dental and Vision Insurance
  • Medical Program with access to free gyms nationwide
  • On-site Wellness Coach
  • Prescription drugs
  • Short and Long Term Disability
  • Life Insurance and AD&D – Employee, Spouse and Child(ren)
  • 401k Retirement Plan
  • PTO-Paid Time Off
  • Company Paid Holidays
  • Employee Assistance Program
  • Travel Assistance - Security that travels with you
  • Pet Insurance

PRE-EMPLOYMENT SCREENING:
Drug screen and Background check required.

Jenne, Inc. is an equal opportunity employer.


Apply Now View Job List