NUSO

NUSO delivers enterprise-grade Cloud Communications solutions to businesses of all sizes and industries, and their powerful platform provides your company everything you need to grow with easy-to-use cloud communications tools.

NUSO's real-time service provisioning enables expedited and reliable customer experiences. Voice, Messaging (SMS), and complex communication and collaboration integrations are made possible using our “as a service” infrastructure: Communication Platform (CPaaS), Unified Communications (UCaaS), Contact Center (CCaaS).

Cloud Communications & CPaaS Enablement

UCaaS: Unified Communications as a Service
NUSO Unified Communications – UC is an enterprise-grade, all-in-one business solution that combines Voice, Mobility, Messaging, Presence, Conferencing, and Collaboration. This empowers your workforce with the convenience of working anywhere with internet access: at the office, at home, or on the road. NUSO UC gives you a reliable, flexible, and easy-to-use service at a lower cost.

CCaaS: Contact Center as a Service
NUSO Connect for Business is designed to integrate seamlessly into customer business applications and use existing customer data to enhance profitability and improve service delivery. Experience advanced contact center features like integrated chat, IVR, overflows, workload balancing, virtual queuing, and call recording with PCI Compliance.

NUSO Connect for Business offers virtually unlimited call routing options, including skills-based routing, where calls are automatically sent to the agent best qualified to resolve the problem.

CPaaS: Communications Platform as a Service
NUSO's CPaaS Platform is designed to make managing your numbers and communication features as simple as possible. From our API library to our instant number provisioning and porting, we’ve removed the complication from communication.

NUSOflex - Redundancy for Local Inbound Calls

Impairments in the PSTN happen daily and can take anywhere from 8-12 hours to fix, but with the award-winning NUSOflex, inbound calls are automatically routed around disruptions. AI-powered NUSOflex provides redundancy for inbound voice calls that traverse the PSTN, ensuring uninterrupted service for businesses of all sizes.

NUSO Brand Watch – Business Reputation Management

Award-winning NUSO Brand Watch monitors multiple national databases to ensure business phone numbers are not mis-labeled as Fraudulent or Spam.

Monitoring – NUSO Brand Watch automatically runs checks on the TNs weekly.
Coverage – The service covers the major MNOs and key database providers.
Reporting – Weekly report on the status of your numbers with each of the providers.
Remediation – NUSO provides instructions to resolve mis-labeled numbers

Simply Connect

Business Class Text Messaging
A cloud-based enterprise messaging application that lets your customers send and receive text messages from any number. With white label branding options, there are many ways for any business to grow.

Integrations: NUSO Bridge

NUSO Bridge for Teams
Integrate existing Voice and Messaging into Microsoft Teams:

Platform Connect
Sip Connect
Operator Connect

Thanks to the increase in remote and hybrid work, collaboration applications have become an invaluable tool for businesses of all shapes and sizes. Now you can add all the features of Unified Communications into the Microsoft Teams platform.