UJET
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers.
Voice
Modernize your voice experience, reduce operational costs, and shorten call times with channel blending and channel steering, and by providing customers with a unified end-to-end mobile, web, and in-app brand journey.
Provide callers with a localized calling experience and clear, low latency audio anywhere in the world through global routing algorithms that keep all media in region.
Improve customer and agent pairing with UJET’s intelligent ACD platform to route based on contextual data and customer intent, rather than simple skill to IVR menu matching.
Features:
- PSTN and In-App Calling
- Call controls embedded within your CRM
- SMS Blending
- Click-to-Call
- Codes & Agent Notes
- Auto-Answer
- Scheduled Callbacks
- Agent Initiated Smart Actions
SMS Messaging
Enable your customers with SMS messaging – one of the fastest growing contact center channels.
Stop channel switching, and start channel blending by using Voice + SMS together for more modern and natural conversations that combine the best of these two popular channels.
Make hold time productive by gathering contextual data using UJET’s wait-time SMS capabilities. Provide agents with the pre-call SMS transcripts so they have full context before the conversation begins.
Features:
- SMS Blending with Voice
- In-Call SMS
- Wait-Time SMS
- SMS Transcripts
- Multimedia Messaging
- Deep Link App Sharing
Chat
With UJET it’s simple to make chat a part of your channel mix. You can embed chat into your mobile app and website with our full-featured and well documented software development kits (SDK’s).
Proactively engage customers at the right time and use web page views to improve routing accuracy. As always your agents have one interface for every channel, making it easy to train agents and easy for them to use.
Features:
- Proactive Triggers
- Auto-Answer
- Business Hours Deflection
- Messaging Templates
- Web and Mobile SDKs
- Contextual Routing
Smart Actions
Identity Verification
Authenticate customers using the same biometric and pin security they use to unlock their smartphone.
Request photos, screenshots, and video
Prompt customers to take and share photos, screenshots, and video using their smartphone camera or from their photo library.
Text Input
Validate spelling or allow customers to share information without speaking out loud.
Request Payment
PCI-compliant payment tools that won’t expose sensitive data to agents.
