Vidyo
Enghouse Video delivers video conferencing solutions to improve the way people communicate and collaborate in all walks of life. They deliver practical and engaging solutions to enterprises, health care providers, educational institutions, government agencies, financial services firms, and technology companies in every corner of the world. The applications and real-world benefits of VidyoPlatform are boundless.
VidyoCloud
VidyoCloud empowers organizations to engage a remote workforce, connect highly mobile employees, and enable external B2B & B2C collaboration. For organizations that need high quality video conferencing and want to avoid burdening their IT staff and resources, VidyoCloud is a hosted video collaboration solution that provides the highest quality video experience in any network environment.
Enterprise Collaboration
Enghouse Video allows organizations to easily deploy, scale and support all your customers’ enterprise collaboration needs. With the flexibility to collaborate their way, (BYOD: Laptop, Smartphone, Tablet or Room System) Enghouse Video drives a consistent and intuitive experience across devices. Whether users need to share content, host large multiparty conferences or facilitate an adhoc session, VidyoCloud can solve all their collaboration needs. No downloads or plugins required and always on the latest software version.
Financial Services
Enghouse Video enables banks/credit unions to better engage their members and grow beyond geographic limitations with an elegant video banking experience that integrates with their existing digital banking and call center systems for web, mobile and in-branch channels.
Healthcare
Enghouse Video Telehealth solutions drive clinical efficiency, continuity of care across care settings for better patient outcomes at a lower cost. Enghouse Video Telehealth specializes in:
- In-Home Care
- Ambulatory Care
- Acute Care
- Clinical Care
- Patient Engagement
Customer Experience
Drive revenue and build customer relationships through a complete omnichannel experience over high quality video. The contact center is a critical point of direct contact. It offers the opportunity to not only resolve customer issues, but also to get to know customers and their needs. This leads to reduced customer churn, higher customer satisfaction and loyalty, and increased revenue.
- Enghouse Video Contact Center
- Seamless escalation to high quality video from all customer experience scenarios; click-to-Enghouse Video from any webpage or mobile application.
- Skills Based Routing
- Building upon a contact center’s already present skills based routing connects the customers with the best available agent.
